Help Scout
Help Scout provides customer service software for small and mid-sized businesses, offering a shared inbox and help desk platform designed for human-centered support.
Est. Valuation
$72M
$72,000,000 · 5× ARR estimate
Monthly Revenue (MRR)
$1.2M
$1,200,000/mo
Annual Revenue (ARR)
$14.4M
$14,400,000/yr
Employees
80
Founded
2011
Help Scout Revenue History
Revenue history for Help Scout from 2018 to 2026.
| Year | MRR | ARR | YoY Growth | Source |
|---|---|---|---|---|
| 2018 | $1,200,000 | $14,400,000 | — | Oct 2018 |
How Help Scout Makes Money
Help Scout Funding
Help Scout is fully bootstrapped with no outside funding. The company has grown to $14,400,000 ARR organically.
Help Scout Founders
Nick Francis
Co-founder & CEO
Help Scout FAQ
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How We Estimate Help Scout's Revenue & Valuation
Profitable tracks revenue, valuation, and other key metrics for thousands of companies using a layered confidence model. Each revenue figure on this page is tagged with one of three confidence levels:
- Verified — directly confirmed via Stripe integration or audited filings.
- Self-reported — numbers publicly shared by the founder on X, blog posts, or interviews.
- Estimated — derived from publicly available signals (traffic, employee count, pricing, comparables).
Valuation follows a hierarchy: public companies use the live market cap; private companies with disclosed funding rounds use the last reported valuation; otherwise we apply a conservative 5× ARR multiple as an estimate. Multiples vary by business model — SaaS typically sits 5–7×, profitable bootstrapped operations 3–5×, consumer brands 1–3×, marketplaces 8–12×.
These are estimates, not official figures. Official numbers — when available — will always override estimates.